Legal

Terms & Conditions

Last updated: 15 August 2026

Core principle: Ask & Help is a public connection platform. We provide a place to ask and a place to discover people who may need help. We are not the person asking for help, the person providing help, or an intermediary between them.

1. Acceptance of these terms

By using Ask & Help, submitting a request or contacting a person through information published on the platform, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the service.

2. What Ask & Help does

Ask & Help allows users to submit requests that may be reviewed and published in a public feed. Other people can read those requests and decide independently whether and how to help.

Ask & Help is not a charity, bank, lender, payment processor, escrow service, crowdfunding intermediary, healthcare provider, emergency service or professional verification service. Unless explicitly stated otherwise, money, goods or services are exchanged directly between users outside the platform.

3. User responsibility for submitted information

You are solely responsible for the content you submit, including names, contact information, descriptions, payment details, delivery information, photographs, documents and claims about your circumstances. You must have the right to publish that information and must ensure that it is accurate to the best of your knowledge.

To the fullest extent permitted by applicable law, Ask & Help is not responsible for personal, financial, private, inaccurate, misleading or otherwise problematic information voluntarily submitted by users. Publishing sensitive information is the responsibility of the person who submits it.

4. No guarantee that requests are genuine

Moderation may reduce obvious spam or abuse, but approval does not mean that Ask & Help has verified a user's identity, documents, story, financial situation, medical condition, ownership of an account, or the legitimacy of a request. Users who wish to help should use their own judgment and independently verify information before sending money, goods or personal information.

5. Prohibited content and behaviour

You may not use Ask & Help for fraud, scams, impersonation, illegal activity, threats, harassment, exploitation, sale of prohibited goods or services, deceptive fundraising, malware, spam, or publication of personal information belonging to another person without an appropriate legal basis or permission.

You must not publish passwords, authentication codes, full payment-card numbers or other credentials that could enable unauthorized access to an account.

6. Photos and supporting documents

You are responsible for redacting unnecessary sensitive information before uploading a photo or document. Uploading a document means you confirm that you are permitted to publish it. Ask & Help may reject or remove documents that appear unsafe, irrelevant, unlawful or excessively sensitive.

7. Moderation and removal

We may approve, reject, hide, edit for safety or formatting, or remove any request at our discretion where reasonably necessary to protect users, enforce these terms, comply with law, prevent abuse or maintain the quality of the platform. We are not required to publish every submitted request.

8. Helping another user

Any decision to contact, pay, meet, deliver goods to, employ, transport or otherwise assist another person is made at your own risk. Ask & Help does not control the conduct of users and is not a party to agreements or transactions between them. Take appropriate precautions, particularly before transferring money or meeting someone in person.

9. No professional or emergency advice

Content on Ask & Help is user-generated and is not financial, legal, medical or other professional advice. The platform should not be used as a substitute for emergency services. In an emergency, contact the appropriate local emergency service.

10. Support for Ask & Help

Optional contributions made through the “Support Ask & Help” button are intended to support the operation and development of the platform. They are separate from assistance provided to users who publish requests and do not guarantee publication, preferential treatment, verification or any other benefit. Any third-party donation/payment provider may apply its own terms.

11. Availability and changes

We may change, suspend or discontinue parts of the service at any time. We do not guarantee uninterrupted availability or that every feature will always function without errors.

12. Limitation of liability

To the fullest extent permitted by applicable law, Ask & Help and its operators are not liable for losses arising from user-generated content, reliance on a request, communications between users, payments or transfers, delivery of goods, in-person interactions, fraudulent requests, third-party websites or services, or information voluntarily made public by a user.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

13. Privacy

Our handling of personal information is described in the Privacy Policy. By submitting a request, you understand that approved request content is designed to be publicly visible.

14. Changes to these terms

We may update these Terms & Conditions as the service changes. Continued use after an update means you accept the revised terms.

15. Contact

For questions, reports or removal requests, contact contact@askandhelp.com.